Returns & Exchanges
We hope you love your new Full Embrace purchase!
When your purchase arrives, try the item/s on with tags intact move around at home to see how it feels. Slouch on the couch to ensure a snug fit in all the right places.
Love it but it’s not quite the right fit? Or changed your mind and want to return it?
No worries! We’d be happy to offer you a refund, as long as it meets our Returns Conditions below.
We want you to be completely satisfied with your online purchase, therefore if you change your mind for any reason, we’ll gladly accept a return of any full priced item subject to the following conditions:
- Items must be returned within 30 days from the order date.
- Items must be unworn, unwashed, unaltered and in original condition.
- All labels and tags must be attached and undamaged as per original condition.
- All items must not have any dirty marks, cosmetics or fake tan marks.
- All items must not smell of perfume, deodorant, cosmetics or washing power.
- Due to hygiene reasons, briefs/bottoms cannot be returned for refund (with the exception of a manufacturing fault).
- If you qualified to receive a FREE GIFT with your order, it must also be returned in order for your return to be processed. Any orders returned without their GIFT will unfortunately not be accepted.
Full Embrace reserves the right to refuse a refund of goods if an inspection of the items shows that the item/s do not meet the above Conditions. Refused items will be returned to the customer at the customer's expense.
How to Return an Item
Simply send us an email at firstname.lastname@example.org explaining what you would like to return and the reason you would like to return it.
Where can I return my items?
Items needs to be returned to Full Embrace Headquarters in Qld, Australia. We will advise the full address details after you have emailed us about requesting a return. Please note: Delivery costs are non-refundable. You must cover the cost of any items sent back to us, unless the item/s are purchased via a specific promotional code that includes free returns shipping. Refunds will only be made by the original payment method and may take up to 5-7 business days. Full Embrace does not provide cash refunds under any circumstances. Full Embrace cannot be held responsible for items that have not reached us. We do not hold any liability for lost packages or goods damages in transit. For security and peace of mind, we strongly recommend that you post returned items via a tracked shipping service and/or purchase shipping insurance.
If you'd like to exchange your item for another size/style/colour, please let us know in your email what you would like to exchange it for. We cannot guarantee that your preferred item will be in stock. To avoid disappointment, we highly recommend that you place a new order for the item/s you would like to purchase (whilst available in stock), and return your existing merchandise for a full refund. You must cover the cost of any items sent back to us as well as the shipping cost to deliver the new item to you.
We are proud of the design and quality of all of our products, however sometimes manufacturing faults can occur. The buyer is responsible for inspecting the goods for fault and notifying us within 7 days of receiving the goods should there be a fault. If you believe that your garment has a manufacturing fault, you can contact us via email email@example.com or submit a Returns Request and upload photos of the fault. One of our quality assurance team members will contact you to determine the best course of action.
Returns conditions are the same as the above Returns Conditions. Full Embrace is not responsible for international deliveries which cannot be traced, and we will not issue a replacement or a refund in the event the parcel is lost. We strongly recommend you select a ‘signed for’ or ‘trackable’ method to be confident about delivery. As we are reliant on external delivery networks we cannot guarantee delivery timescales.We are not liable for customs clearance fees in your country as well as holding times of your packages by customs. We are not liable for wrong information given to us when shipping information is asked at check-out point. Please make sure all shipping information is correct before finalising your order. We are not required to provide a refund if you do not enter the correct shipping address. International shipping may incur local import taxes and duties on goods entering the destination country. Customers are liable for any such customs charges that may be applicable.
If you have placed an order with us through Paypal and you have a Paypal Refunded Returns Service, it is your responsibility to notify us that you would like to return an item. Please refer to https://www.paypal.com/au/webapps/mpp/ua/generalconditions for further information. All items to be returned as per our Full Embrace Returns Conditions.
Please email us at firstname.lastname@example.org and we’ll get straight back to you