Shipping & Delivery

NEW ZEALAND

The delivery times provided by us are estimates only. Full Embrace cannot guarantee delivery dates. We are not responsible for any late deliveries or loss or damage due to error from our shipping carriers. However, our Customer Service team will be happy to assist you in tracking down your parcel should you not receive it within the estimated time.

• All packages are dispatched from Brisbane, Australia.
  
• We aim to dispatch all orders within 1-2 business days from the time of order. Orders received before 13:00 hours (AEST) between Monday and Friday (AEST) will typically be shipped out the same day.
  
•  Full Embrace ships orders from Monday to Friday. Order fulfillment and shipping services do not operate on weekends or on public holidays (Qld, Australia).
  
• Once your order is dispatched you will receive an email from us with your tracking information and a link to the website to track the status of your parcel.
  
•  The delivery times provided by us are estimates only. Full Embrace cannot guarantee delivery dates.
  
• We are not responsible for any late deliveries or loss or damage due to error from our shipping carriers. However, our Customer Service team will be happy to assist you in tracking down your parcel should you not receive it within the estimated time.

Our “Flat Rate shipping” orders are dispatched via Standard Post. Once your order is ready to ship you will receive a tracking number via email. You can use this tracking number to see where your package is located. Items may be subject to Customs inspection and duty (if applicable). Customs clearance is not included in delivery standard/transit time.* Standard shipping is not available to P.O. Boxes. Please provide a physical address for delivery. Customs clearance costs (including taxes/duties) are not included in this shipping cost - please read section below for your responsibilities for Tax & Duty Charges.

An Express Shipping option will be made available at checkout for shipping within Australia. The Express Shipping price are calculated based on the weight of your parcel. Our Express Shipping orders are dispatched via Australia Post Next Day Delivery and shipping transit times are typically next business day but could be 1-2 business days depending on delivery area. Once your order is ready to ship you will receive a tracking number via email. You can use this tracking number to see where your package is located. Items may be subject to Customs inspection and duty (if applicable). Customs clearance is not included in delivery standard/transit time. Your signature will be required upon delivery.* Australia Post will deliver to P.O. Boxes for Express Post shipping option. Customs clearance costs (including taxes/duties) are not included in this shipping cost - please read section below for your responsibilities for Tax & Duty Charges.

Orders eligible for Free Shipping are dispatched via Standard Post (please refer to details as per “Standard Shipping” section above).

Customs policies vary from country to country and international orders may be subject to local customs charges. Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the parcel reaches its country of destination. Full Embrace will include a commercial invoice declaring the full dollar value paid on international shipments. Please note, we cannot mark international orders as a gift as a way of bypassing or reducing customs fees. We recommend that you check your country’s customs requirements before placing an order so that you know what taxes and duties you may need to pay. You can check for an estimate of duty and tax charges here. Full Embrace is not responsible for any customs or tax charges. Please note the UK laws on VAT charges have changed recently – see below: https://www.gov.uk/goods-sent-from-abroad/tax-and-duty.

If you refuse a shipment from Full Embrace, you are responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us. Please note that it is your responsibility to provide correct postage/mailing details and that Full Embrace will not be responsible for missing packages if any of these details are incorrect.

The buyer is responsible for inspecting the goods for fault and notifying us within 7 days of receiving the goods should there be a fault. You can contact us via email hello@fullembrace.com.au.

Entered the wrong address? Email us immediately on hello@fullembrace.com.au to edit it before your order is dispatched. Address confirmation is given on the review & buy page as you checkout, so please take a moment to review it is correct before submitting your order. We will attempt to update any incorrect order details however we cannot be held responsible for an incorrect address being entered on your order. If your order has already been processed and on its way to you we unfortunately cannot update your details. 

Please email us at hello@fullembrace.com.au and we’ll get straight back to you.